Burleigh Travel have always had consumer protection in place to make good any money paid to us in the event of the financial collapse or failure of an airline, hotel or any other provider. This pledge has been honoured since the foundation of Burleigh Travel over 25 years ago and no client has suffered financial loss from such a failure.
WE ARE ATOL PROTECTED
Flight based tours are protected through our Air Travel Organisation License (ATOL) which has been granted to Burleigh Travel by the Cival Aviation Authority (ATOL number 4572).This ensures that in the very unlikely event of our insolvency you will be able to continue with your holiday as planned (if you are already abroad) or be refunded in full (if your travel has not already commenced).
Additionally, we are subject to binding obligation under the ATOL to protect clients’ funds in the event of financial collapse of an airline.
CLIENT TRUST ACCOUNT & PACKAGE TRAVEL REGULATIONS
For non flight tours all consumers money will be fully protected by our membership of Protected Trust Services (PTS) which ensures all clients money is fully protected by clients Trust Account and it is Package Travel Regulation compliant. The Clients Trust account method is the simplest and safest way to protect consumers money as in essence monies received is held in an independent trust account in the consumers name until they have returned from their trip.
Further details about how this protection works can be seen below;
All tours booked with Burleigh Travel are fully protected