When considering who to book your tour with, always ask for evidence of the following key points
1. Financial Protection
Burleigh Travel has always had consumer protection in place to make good any money paid to us in the event of the financial collapse or failure of an airline, hotel or any other provider and this pledge has been honoured since the foundation of Burleigh Travel in 1998 and no client has suffered financial loss from such a failure. How this is done is clearly displayed on our website so it is very important that you can see a clear statement on any other operators website on how they are protecting your money.
2. How Long Has The Company Been Trading?
An important consideration when deciding on who to book with, is how established the company is. Burleigh Travel was established in 1998 and have therefore been arranging rugby tours for almost 30 years and as such we are one of the longest standing providers and market leaders for mini and junior rugby tours. Don’t be fooled by new companies claiming they have many years experience in arranging tours; check when they were actually established, as every year there are several new companies set up and then disappear or offer sub-standard events so always check out their background and the customer feedback of their products.
A very quick way to check whether the company you are planning to book with are well-established, is to check on the Companies House website where you can search for the company by name. In the Overview section, you can then check when they were established, if they have any overdue accounts warnings or strike off actions against them, and also the termination of appointments.
3. Customer Trustpilot & Google Reviews
We pride ourselves on the excellent feedback we have received from previous clubs like yourselves and currently have over 250 five star Trustpilot reviews which can be found here and over 130 five star Google reviews here. We feel these clubs are very reflective of your own group and consequently should help install confidence in the service you will receive from Burleigh Travel.
We would urge you to be very cautious of booking with anyone who does not have a similar amount of recent five-star reviews on these two key sites or if they do not even have a Trustpilot or Google review site registered.
4. Local Knowledge
We are based in the South West and know the area like the back of our hand so as such, we can use this knowledge to help source the most appropriate fixture, activities and eating venues